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Security Best Practices

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419% increase in fraud activity, 350% in voice channel
Innovative Security Solutions, Security Best Practices

Rising Fraud Threats for Small Credit Unions: Trends from the Last Decade

March 1, 2025

Fraud is on the rise in small credit unions, yet many believe they aren’t targets—until it’s too late. Over the past decade, fraud cases have surged, with social engineering, account takeovers, and synthetic identity fraud becoming major threats. Call centers, in particular, have become a weak link, as fraudsters exploit stolen data and human trust to gain account access. Smaller institutions often underestimate their exposure, thinking their size offers protection. In reality, fraud rings cast wide nets, targeting any institution with weak defenses. Learn how modern solutions like voice biometrics can close security gaps and prevent costly fraud before it happens.

AI - vs - AI security with Pindrop and Confirm
Security Best Practices

AI-Powered Cyber Attacks vs. AI-Driven Defense

February 16, 2025

Introduction: The AI Arms Race in Credit Union Cybersecurity Credit unions have long been known for their community-focused approach, but as digital banking grows, so do the cybersecurity threats they face. Cybercriminals are now leveraging artificial intelligence (AI) to launch highly sophisticated attacks—deepfake fraud, AI-powered phishing, and adaptive malware designed to bypass traditional security measures​ […]

Photo representing deep fake prevents for Confirm
Innovative Security Solutions, Security Best Practices

Defend Against Deepfake Fraud: Confirm’s Advanced Voice Authentication Solutions

May 7, 2024

In the rapidly evolving landscape of cybersecurity, financial institutions are facing an unprecedented challenge: deepfakes. These AI-generated audio files are growing in sophistication, enabling malicious actors to convincingly mimic customer voices and penetrate even the most secure systems. Confirm, however, is staying ahead of the curve through a comprehensive, layered approach that integrates advanced technology, […]

photo of a call center agent on the phone
Security Best Practices

Enhancing Call Center Security: The Crucial Shift Towards Advanced Customer Authentication in the Digital Age

March 16, 2024

As the banking sector accelerates its shift towards digital transformation, with a significant reduction in physical branch networks, the importance of enhancing customer authentication methods in call centers has never been more critical. This trend necessitates a more sophisticated approach to identity verification, one that can combat the rising tide of fraud effectively while ensuring […]

Innovative Security Solutions, Security Best Practices

Navigating the New Wave of Fraud: Protecting Your Financial Institution in 2024

February 17, 2024

In an era where financial transactions are increasingly digital, the security of financial institutions, including banks and credit unions, has never been more paramount. However, as cyber defenses strengthen, fraudsters pivot to more vulnerable targets—call centers. A recent series of attacks on these critical customer service touchpoints has shed light on the sophisticated strategies employed […]

Security Best Practices

A Credit Union’s Guide to FFIEC Compliance with MFA, Logging, and Biometrics

February 15, 2024

To keep this sweet and simple, we’ll summarize the 18 page document released by the FFIEC with their guidelines regarding MFA, Logging, and Biometrics. Understand and Implement Essential Security Measures: Ensure that your credit union has a comprehensive understanding of the FFIEC’s expectations regarding cybersecurity measures, particularly in areas like logging, MFA, and the use […]

Securing the future for small banks, using MFA
Security Best Practices

Securing the Future: Multi-Factor Authentication Trends in Small Banks

January 12, 2024

The evolving cybersecurity landscape has significantly impacted the way small banks approach multi-factor authentication (MFA). The guidance from federal financial institutions underscores the critical role of MFA in safeguarding digital banking services against sophisticated cyber threats. As small banks embrace digital transformation, incorporating MFA is not just about meeting regulatory requirements but also about building […]

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  • Confirm Launches the Research Center: A Smarter Way to Investigate Call-Based Fraud
  • 419% increase in fraud activity, 350% in voice channel
    Rising Fraud Threats for Small Credit Unions: Trends from the Last Decade
  • Transforming Call Center Authentication with Voice Biometrics
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