Confirm Your Members Identity Fast & Secure In Your Callcenter
for Credit Unions Small Banks
Provide 2FA access for your members in a simple efficient manner. Provide members their choice of One Time Passcodes or even their own voice! No additional app downloads. No forgetting security questions. All without leaving your core platform. That's Confirm!
Features
The Confirm system works right within your core. Initiate the verification process using either SMS, Email, or even Voice to confirm the identity of your members. Keep track of it without leaving your core so your employees work more effeciently.
Give Your Members Options
One-Time-Passwords
Use what your members already have on them – their mobile phone. Send your members a one-time-password using their number in the core. No additional app download. No pesky enrollment process. Use methods they are already familiar with.
Voice Authentication
Allow your members to use their voice as their password. No required phrases. Let them speak and Confirm will – well, confirm their identity. Your employees don’t even have to leave the core.
Seamless Integration
Seamless integration ensures that your credit union or small bank can enhance member services without disrupting your existing workflow. By embedding directly within your core system, we ensure that all verification processes are meticulously documented within the familiar interface you use daily. This approach minimizes learning curves and maximizes efficiency, allowing you to focus on what matters most—serving your members effectively.
Satisfy FFIEC Recommendations
The FFIEC recently updated it's guidance in how financial institutions should effectivley identify and authenticate their members when accessing their services. Fraud is picking up and only getting worse. Financial institutions need to be able to monitor, log, and easily report members activity. Being integrated into your Core Banking Platform makes this your best option. Provide your members with the security layers they need and satisfy your auditors in a simple and seamless platform.
Examiners are looking for documentation on these programs already. Confirm will help you meet the new FFIEC guidelines. Reach out to us and we will be happy to discuss how we can help your institution today!
Confirm is proudly SOC 2 Type 2 compliant, demonstrating our commitment to the highest standards of security, availability, processing integrity, confidentiality, and privacy of customer data. Achieving SOC 2 Type 2 compliance signifies that our operations and security measures have been rigorously evaluated and tested over time, ensuring that we not only implement robust security practices but also consistently maintain and improve upon them. This accreditation is a testament to our dedication to safeguarding our clients’ data, providing them with the assurance that their sensitive information is managed in a secure and reliable manner.