New Feature: High-Risk and Voice Mismatch Validation Rules for Smarter Call Center Verification

Financial institutions need authentication tools that balance speed with risk. Our latest feature update introduces two new validation rules that do exactly that: High-Risk Call Detection and Voice Mismatch Identification.

These rules give your call center greater control over verification flows, helping reduce unnecessary friction while keeping security intact.

What’s New

High-Risk Call Validation

Detects calls flagged for risks such as:

• Phone number spoofing

• SIM swap attempts

• Device and network anomalies

This rule ensures your team can respond appropriately when upstream signals suggest elevated fraud risk.

Voice Mismatch Validation

Flags calls where the caller’s voice does not match the enrolled voiceprint for the account. This rule provides an extra checkpoint for identity verification, especially valuable when other signals are inconclusive.

Why It Matters

By enabling these rules, your institution can relax default verification steps when risk is low, and enforce stricter checks when risk is high. This flexibility improves the customer experience without compromising on security.

Institutions can choose to route flagged calls through additional layers of authentication, alert agents in real time, or trigger internal review processes.