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Confirm is excited to introduce the new Research Center feature. This tool gives IT teams and call center leaders at financial institutions the power to investigate risky calls with clarity, speed, and confidence. As fraud threats targeting the voice channel grow more sophisticated, financial institutions need better ways to connect the dots and act decisively. Research Center was […]
Fraud is on the rise in small credit unions, yet many believe they aren’t targets—until it’s too late. Over the past decade, fraud cases have surged, with social engineering, account takeovers, and synthetic identity fraud becoming major threats. Call centers, in particular, have become a weak link, as fraudsters exploit stolen data and human trust to gain account access. Smaller institutions often underestimate their exposure, thinking their size offers protection. In reality, fraud rings cast wide nets, targeting any institution with weak defenses. Learn how modern solutions like voice biometrics can close security gaps and prevent costly fraud before it happens.
We are thrilled to introduce our external API designed for full-service call centers. This solution enables organizations to integrate voice biometric authentication seamlessly into their existing call center interfaces.
Introduction: The AI Arms Race in Credit Union Cybersecurity Credit unions have long been known for their community-focused approach, but as digital banking grows, so do the cybersecurity threats they face. Cybercriminals are now leveraging artificial intelligence (AI) to launch highly sophisticated attacks—deepfake fraud, AI-powered phishing, and adaptive malware designed to bypass traditional security measures […]
In today’s competitive financial landscape, efficiency and speed are critical to success. Whether you’re a credit union or community bank, every day spent waiting for system configurations delays your ability to serve your members and customers. That’s why Confirm is revolutionizing onboarding with self-service configuration options that allow institutions to go live in as little […]
In today’s dynamic threat landscape, financial institutions are under constant pressure to bolster security while maintaining seamless customer experiences. Voice authentication technology is stepping up as a powerful ally, and with our latest updates, it’s now more adaptable and robust than ever. Here’s a breakdown of our new voice authentication validation features and why they […]
In the rapidly evolving landscape of cybersecurity, financial institutions are facing an unprecedented challenge: deepfakes. These AI-generated audio files are growing in sophistication, enabling malicious actors to convincingly mimic customer voices and penetrate even the most secure systems. Confirm, however, is staying ahead of the curve through a comprehensive, layered approach that integrates advanced technology, […]
As the banking sector accelerates its shift towards digital transformation, with a significant reduction in physical branch networks, the importance of enhancing customer authentication methods in call centers has never been more critical. This trend necessitates a more sophisticated approach to identity verification, one that can combat the rising tide of fraud effectively while ensuring […]
Pindrop announced their new audio deepfake detection technology, Pindrop Pulse. This innovative solution, built on nearly a decade of research, offers real-time identification and monitoring of audio deepfakes using advanced deep learning models. It aims to address current and future security threats, emphasizing the importance of technological advancements in the face of growing cyberattack sophistication. […]
In an era where financial transactions are increasingly digital, the security of financial institutions, including banks and credit unions, has never been more paramount. However, as cyber defenses strengthen, fraudsters pivot to more vulnerable targets—call centers. A recent series of attacks on these critical customer service touchpoints has shed light on the sophisticated strategies employed […]