Passive voice biometrics
Members verify with their own voice — no passphrase. Authentication drops from about 60 seconds to under 5.
For institutions $3B and under · Powered by Pindrop
Pindrop voice authentication.
Pindrop voice authentication.
No minimums.
The voice biometrics and deepfake detection trusted by the largest call centers — without the call-volume commitments that have kept community institutions out. Built into your core, priced for your size.
Pindrop’s preferred partner for institutions under $3B
The minimums problem
Your fraud risk doesn’t scale down. Neither should your protection.
Credit unions and community banks face the same synthetic voices, account takeovers, and social engineering as the biggest banks — with leaner teams. Enterprise voice authentication has usually been packaged around volume commitments that smaller call centers can’t justify. Confirm removes that barrier.
The usual enterprise path
Built for call centers ten times your size
- Call-volume commitments you have to meet or pay for anyway
- Pricing designed around large enterprise contact centers
- A separate integration project before agents see any benefit
- Another screen for agents to juggle outside the core
Pindrop through Confirm
Sized for institutions $3B and under
- ${check} No call-volume minimums — start with the calls you take today
- ${check} Simple, easy-to-understand pricing built for your size
- ${check} Live in days, not months — no member app, no enrollment project
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No minimums, no compromises
The full Pindrop experience — not a scaled-down version.
Dropping the minimums doesn’t mean dropping capabilities. Your members get the same voice technology used by the world’s largest call centers.
Deepfake detection
Pindrop Pulse scores every caller for liveness and flags synthetic, replayed, and bot voices in real time.
Embedded in your core
Works inside Symitar, Corelation, DNA, CUProdigy, XP2 and more — agents never leave the screen they know.
One-Time Passcodes
Step up with an SMS or email passcode to the number already on file whenever risk warrants it.
Research Center
Investigate risky calls with carrier, device, behavior, and spoofing risk scores in one place.
Audit-ready reporting
Every verification is logged, supporting FFIEC guidance. SOC 2 audited, so your examiners see it documented.
A community institution, enterprise results
“Another reason we really wanted this solution was the audit trail. Before Pindrop and Confirm, we had nothing that offered this level of transparency into the communication between our staff and our members.”
MN
View the case study →
Margaret Nieter
Chief Innovation Officer, CommunityWide
−90%
reduction in total average authentication time
60s → <5s
CommunityWide’s before & after with Pindrop + Confirm
Questions
No minimums, explained.
What does “no minimums” mean?
There’s no call-volume minimum to get started with Pindrop through Confirm. Your pricing is built around the size of your institution, not a volume threshold designed for enterprise call centers.
Is this the same Pindrop technology large banks use?
Yes. Confirm is Pindrop’s preferred partner for institutions under $3 billion in assets, so you get the same voice biometrics and anti-fraud technology used by the world’s largest call centers. Why we chose Pindrop →
Which banking cores does Confirm work with?
Confirm embeds in Symitar, Corelation, DNA, CUProdigy, XP2 and more. Have your own interface? Add voice authentication through our API.
How long does it take to go live?
Days, not months. There’s no member app to roll out and no enrollment project — Confirm runs inside the core your agents already use. See how setup works →
Do we need to change our phone system?
We cover this in detail in Do I need to change my phone system for voice biometrics? — or tell us what you run today and we’ll walk you through it.
Get pricing
See what Pindrop costs at your size.
Tell us about your institution and we’ll send pricing and set up a walkthrough in your core — within 24 hours.
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No call-volume minimums
Simple, easy-to-understand pricing for institutions $3B and under.
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Live in days, not months
No member app rollout, no enrollment headaches.
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Built for your core
Symitar, Corelation, DNA, CUProdigy, XP2 and more.